Glyph Technologies, wholly owned by Ithaca Technologies, LLC, was founded in 1993 to be a bridge between the A/V production industry and the computer storage industry. Glyph has grown consistently over the years to become the dominant provider of data storage solutions to the U.S. and European digital audio recording and post production industries.
Through strategic developer relationships with A/V workstation manufacturers like Digidesign, Mark of The Unicorn and Tascam and with storage partners Seagate, IBM, Sony, and Pioneer, Glyph has developed the world's best production storage solutions.
It's About Service
Glyph was born with a customer service focus, addressing the needs of its coveted clients. The A/V production world is full of content creators and editors providing audio and film entertainment, training materials and broadcast programming as their core businesses. Down time means lost revenues, especially in this market. Oddly enough, most of the companies that claimed they were servicing these niche markets were in fact just large hardware vendors with antiquated service policies based on the commoditised and gigantic general computer market.
Glyph has instituted some very powerful service policies that are "standard" with the purchase of Glyph products.
  
Advance Replacement Program
Since hard disk drives have replaced analog tape in many studios, quality storage products and minimal downtime are critical to the user's success. In 1997, Glyph launched the Advance Replace program. Still in effect today, if a SCSI or GT Series FireWire hard disk drive fails within the first year of its warranty, it is eligible for advance replacement.
Warranty
Glyph offers 5-year warranties on SCSI hard disk drives, and 3-year warranties on FireWire hard drives and enclosures. Any in-warranty product will have a maximum turn around time of 48 hours in the Glyph facility. Simply put, if a product needs replacing, Glyph will install a new or serviced part in the device and ship it back within 48 hours. This requires a serious commitment to on-hand service inventory and the necessary human resources.
Other Services
Glyph provides service for storage devices manufactured by defunct or non-responsive companies. Glyph also provide data recovery services.
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